WARRANTY INFORMATION
aka "The Fine Print"

**** SYSTEMS WARRANTY ****

<> THIRTY DAY REPLACEMENT ON ALL DEFECTIVE SYSTEM BOARDS, KEYBOARDS, DRIVES, MONITORS, MODEMS, AND ETC. (PARTS AND LABOR)

<> ONE YEAR REPLACE OR REPAIR ON DEFECTIVE SYSTEM BOARDS, KEYBOARDS, DRIVES, MODEMS AND ETC. (PARTS AND LABOR)

<> MANUFACTURERS WARRANTY ON ALL LAPTOP / NOTEBOOK COMPUTERS, PRINTERS, MONITORS AND ALL ITEMS NOT LISTED ABOVE

<> ON OUT OF STATE REPAIRS DEFECTIVE OR BROKEN EQUIPMENT MUST BE SHIPPED TO A.J. CONSULTING AT CUSTOMER EXPENSE AND REPLACED OR REPAIRED COMPONENTS WILL BE SHIPPED BACK AT A.J. CONSULTING'S EXPENSE - OTHER ARRANGEMENTS MAY BE MADE ON OCCASION TO DECREASE DOWNTIME.

**** REPAIR / UPGRADE WARRANTY ****

<> THIRTY DAY WARRANTY ON ALL REPAIRS (DATA INTEGRITY NOT ASSURED)

<> EXTREME EFFORT IS MADE TO RECOVER ALL DATA WHENEVER POSSIBLE!

<> THIRTY DAY WARRANTY ON ALL EQUIPMENT OR PARTS SOLD AS "USED"

<> NO WARRANTY ON PARTS OR EQUIPMENT SOLD AS "AS IS"

**** SERVICE POLICY ***

<> ALL SERVICE WORK IS PERFORMED ASAP WITH PREFERENCE GIVEN TO WARRANTY REPAIRS

<> ALL SERVICE CALLS UNLESS OTHERWISE ARRANGED FOR WILL BE PERFORMED WITHIN

24 HOURS (NEXT BUSINESS DAY) WHEN POSSIBLE. UNDER SPECIAL CONDITIONS SICKNESS VACATION OR DEATH BACKUP SERVICE IS PROVIDED

**** PAYMENT INFORMATION ****

<> ALL SERVICE WORK IS PERFORMED @ $75.00 / Hr. ALL PARTS OR SOFTWARE WILL BE BILLED ACCORDINGLY

MINIMUM CHARGE ONE HOUR (ADDITIONAL TIME BILLED IN INCREMENTS OF .5 HOURS)

<> SERVICE WORK OUTSIDE THE BALTIMORE METRO AREA WILL BE BILLED ADDITIONALLY (Travel Time)

<> REMOTE SUPPORT (Support provided through Internet or Direct Connection) BILLED @ $55.00 / Hr.
(One Hour Minimum in increments of .25 Hours)

<> OTHER PAYMENT ARRANGEMENTS AS SPECIFIED ON INDIVIDUAL INVOICE

<> ALL EQUIPMENT REMAINS PROPERTY OF A.J. CONSULTING UNTIL ALL PAYMENTS COMPLETE

<> SOFTWARE IS SOLD NOT AVAILABLE FOR LEASE

<> TERMS: CASH / CHECK

<> NO STATEMENT WILL BE SENT

<> A FINANCE CHARGE OF 1.5% per MONTH (18% per ANNUM) WILL BE CHARGED ON ALL OVERDUE INVOICES

<> 50% DEPOSIT REQUIRED ON ORDERS OF $750 OR MORE

<> NO SERVICE / MAINTENANCE ON PAST DUE ACCOUNTS

**** MISCELLANEOUS ****

<> INSUFFICIENT SURGE / STATIC PROTECTION VOIDS ALL WARRANTIES

<> MAINTENANCE AGREEMENTS / EXTENDED WARRANTY COVERAGES AVAILABLE

<> LOANER EQUIPMENT PROVIDED WITH MAINTENANCE AGREEMENTS BUT IS AVAILABLE FOR A NOMINAL FEE UNDER NORMAL CIRCUMSTANCES

<> ALL SOFTWARE SOLD IS RETURNABLE IF IN ORIGINAL PACKAGING AND DISKETTES STILL IN ORIGINAL SHRINK WRAP IF RETURNED WITHIN 5 BUSINESS DAYS

<> ALL HARDWARE IS RETURNABLE IF IN ORIGINAL PACKAGING AND IN RESALABLE CONDITION IF RETURNED WITHIN 7 BUSINESS DAYS

<> LABOR NOT REFUNDABLE BUT MAY UNDER CERTAIN CONDITIONS BE APPLIED TO PURCHASES

<> EXTENDED WARRANTY COVERAGE (AVAILABLE FOR UP TO THREE YEARS AT ADDITIONAL COST)